{"id":2347,"date":"2017-10-12T19:41:00","date_gmt":"2017-10-12T18:41:00","guid":{"rendered":"https:\/\/cmc.pt\/?page_id=2347"},"modified":"2023-10-19T17:38:46","modified_gmt":"2023-10-19T16:38:46","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/cmc.pt\/en\/resolucao-de-litigios\/","title":{"rendered":"CONFLICT RESOLUTION"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; next_background_color=&#8221;#ffffff&#8221; module_class=&#8221;ds_down_arrow_section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f0efef&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_height=&#8221;20px&#8221; bottom_divider_repeat=&#8221;5x&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;%91:pt%93Resolu\u00e7\u00e3o de lit\u00edgios%91:en%93Conflict resolution%91:es%93Resoluci\u00f3n de litigios%91:%93&#8243; subhead=&#8221;%91:pt%93Entidades de resolu\u00e7\u00e3o alternativa%91:en%93Alternative resolution entities%91:es%93Entidades de resoluci\u00f3n alternativa%91:%93&#8243; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.21.0&#8243; title_font=&#8221;|600|||||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#f58220&#8243; title_font_size=&#8221;40px&#8221; title_line_height=&#8221;1.2em&#8221; subhead_font=&#8221;|600|||||||&#8221; subhead_text_align=&#8221;center&#8221; subhead_text_color=&#8221;#23282d&#8221; subhead_font_size=&#8221;35px&#8221; subhead_line_height=&#8221;1.2em&#8221; background_color=&#8221;rgba(255, 255, 255, 0)&#8221; background_layout=&#8221;light&#8221; max_width_last_edited=&#8221;off|phone&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;10px||10px|&#8221; title_font_size_tablet=&#8221;36px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; title_line_height_tablet=&#8221;1.1em&#8221; title_line_height_phone=&#8221;1em&#8221; title_line_height_last_edited=&#8221;on|desktop&#8221; subhead_font_size_tablet=&#8221;25px&#8221; subhead_font_size_phone=&#8221;15px&#8221; subhead_font_size_last_edited=&#8221;on|desktop&#8221; subhead_line_height_tablet=&#8221;1.1em&#8221; subhead_line_height_phone=&#8221;1em&#8221; subhead_line_height_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover=&#8221;null&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover=&#8221;null&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#171717&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||29px|||&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_height=&#8221;20px&#8221; bottom_divider_repeat=&#8221;5x&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#F58220&#8243; text_font_size=&#8221;24px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>According to Law 144\/2015, of 08.09.2015 in case of dispute, the consumer may use the following alternative dispute resolution entities:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; text_font_size=&#8221;16px&#8221; background_color=&#8221;#f2f2f2&#8243; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dbdbdb&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>1. Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (CNIACC)<\/strong><\/p>\n<p>National scope in the areas not covered by other competent authorities.<\/p>\n<p><em>Faculdade de Direito da Universidade Nova de Lisboa &#8211; Campus de Campolide, 1099-032, Lisboa.<\/em><\/p>\n<p><span style=\"font-size: 16px;\"><strong>Tel:.<\/strong> +351 213 847 484<br \/><\/span><span style=\"font-size: 16px;\"><strong>E-mail:.<\/strong> <a href=\"mailto:cniacc@fd.unl.pt\">cniacc@fd.unl.pt<\/a><br \/><\/span><span style=\"font-size: 16px;\"><strong>Web:.<\/strong> www.arbitragemdeconsumo.org<\/span><span style=\"font-size: 16px;\"><br \/><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; text_font_size=&#8221;16px&#8221; background_color=&#8221;#f2f2f2&#8243; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dbdbdb&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>2. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (Tribunal Arbitral de Consumo)<\/strong><\/p>\n<p align=\"justify\"><em>Rua Capit\u00e3o Alfredo Guimar\u00e3es, n.\u00ba 1, 4800-019, Guimar\u00e3es.<\/em><br \/><span style=\"font-size: 16px; text-align: left;\"><strong>Tel:.<\/strong> +351 253 422 410 \/ Fax:. +351 253 422 411<br \/><\/span><span style=\"font-size: 16px; text-align: left;\"><strong>E-mail:.<\/strong> <a href=\"mailto:triave@gmail.com\">triave@gmail.com<\/a><br \/><\/span><span style=\"font-size: 16px; text-align: left;\"><strong>Web:.<\/strong> www.triave.pt<\/span><span style=\"font-size: 16px; text-align: left;\"><br \/><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; text_font_size=&#8221;16px&#8221; background_color=&#8221;#f2f2f2&#8243; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dbdbdb&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>3. Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<br \/><\/strong><\/p>\n<p align=\"justify\"><em>Rua D. Afonso Henriques, n\u00ba 1 (Ed Junta de Freguesia da S\u00e9), 4700 &#8211; 030, Braga.<\/em><br \/><strong>Tel:.<\/strong> +351 253 617 604 \/ Fax:. +351 253 617 605<br \/><strong>E-mail:.<\/strong>\u00a0<a href=\"mailto:geral@ciab.pt\">geral@ciab.pt<\/a><br \/><strong>Web:.<\/strong>\u00a0www.ciab.pt<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; text_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u00a0More information at Portal do Consumidor: <strong><br \/><a href=\"https:\/\/www.consumidor.gov.pt\/\" target=\"_blank\" rel=\"noopener\">www.consumidor.gov.pt<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; background_color=&#8221;#171717&#8243; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; 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global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;APOIO AO CLIENTE&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#f58220&#8243; text_font_size=&#8221;18&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Apoio ao Cliente<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;TELEFONES E EMAIL&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;0px||5px|&#8221; custom_padding=&#8221;0px||5px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nTel:. +351 253 597 958<br \/>Mob:. +351 939\u00a0806 406<br \/>Email:. <a href=\"mailto:cmc@cmc.pt\">cmc@cmc.pt<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; 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background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/cmc.pt\/wp-content\/uploads\/2017\/07\/logo_footer.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|&#8221; admin_label=&#8221;LOGO CMC BRANCO&#8221; _builder_version=&#8221;4.21.0&#8243; border_style=&#8221;solid&#8221; always_center_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;APOIO AO CLIENTE&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#f58220&#8243; text_font_size=&#8221;18&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;||0px|&#8221; 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global_colors_info=&#8221;{}&#8221;]<a href=\"\/ajuda\">Help<\/a>[\/et_pb_text][et_pb_text admin_label=&#8221;PERGUNTAS FREQUENTES&#8221; _builder_version=&#8221;4.21.0&#8243; text_font_size=&#8221;18&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/cmc.pt\/perguntas-frequentes\/\">Frequently asked questions<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; disabled_on=&#8221;off|off|&#8221; module_class=&#8221;lang-es&#8221; _builder_version=&#8221;4.21.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/cmc.pt\/wp-content\/uploads\/2017\/07\/logo_footer.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;off|off|&#8221; admin_label=&#8221;LOGO CMC BRANCO&#8221; _builder_version=&#8221;4.16&#8243; border_style=&#8221;solid&#8221; always_center_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;APOIO AO CLIENTE&#8221; _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#f58220&#8243; text_font_size=&#8221;18&#8243; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Atenci\u00f3n al Cliente<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;TELEFONES E EMAIL&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18&#8243; background_layout=&#8221;dark&#8221; 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Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (CNIACC) National scope in the areas not covered by other competent authorities. Faculdade de Direito da Universidade Nova de Lisboa &#8211; Campus de Campolide, 1099-032, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2347","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/pages\/2347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/comments?post=2347"}],"version-history":[{"count":0,"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/pages\/2347\/revisions"}],"wp:attachment":[{"href":"https:\/\/cmc.pt\/en\/wp-json\/wp\/v2\/media?parent=2347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}