Alerts
Phishing and Fake Emails
Follow the steps below.
Como Identificar?
Aprenda a reconhecer sinais de e-mails de phishing:
- Verifique o endereço de e-mail do remetente: muitas vezes, os criminosos usam um domínio similar, mas não idêntico ao da empresa que estão a imitar.
- Esteja atento a erros gramaticais ou de ortografia.
- Desconfie de mensagens que peçam urgência ou que instiguem medo.
- Não confie em e-mails que peçam para confirmar informações pessoais ou bancárias.
O que fazer?
Ao detectar um e-mail suspeito:
- Não clique em nenhum link ou descarregue anexos.
- Não responda ou forneça qualquer informação pessoal.
- Verifique com a organização ou empresa em questão, usando os detalhes de contacto oficiais e não os fornecidos no e-mail suspeito.
A quem contactar?
Se receber um e-mail suspeito que alega ser da nossa empresa:
- Não responda diretamente ao e-mail.
- Contacte-nos imediatamente através do nosso serviço oficial de apoio ao cliente, usando os detalhes encontrados no nosso website oficial.
- Considere reportar tentativas de phishing às autoridades competentes para ajudar a combater esta prática fraudulenta.
How to Identify?
Learn to recognize signs of phishing emails:
- Check the sender’s email address: often, criminals use a domain similar, but not identical to the company they’re impersonating.
- Be alert to grammatical or spelling errors.
- Be wary of messages that request urgency or instigate fear.
- Do not trust emails asking to confirm personal or banking information.
What to do?
Upon detecting a suspicious email:
- Do not click on any links or download attachments.
- Do not reply or provide any personal information.
- Check with the organization or company in question, using official contact details and not those provided in the suspicious email.
Whom to contact?
If you receive a suspicious email claiming to be from our company:
- Do not reply directly to the email.
- Contact us immediately through our official customer support service, using the details found on our official website.
- Consider reporting phishing attempts to the appropriate authorities to help combat this fraudulent practice.
¿Cómo Identificar?
Aprenda a reconocer señales de correos electrónicos de phishing:
- Verifique la dirección de correo electrónico del remitente: muchas veces, los criminales usan un dominio similar, pero no idéntico a la empresa que están imitando.
- Esté atento a errores gramaticales o de ortografía.
- Desconfíe de mensajes que pidan urgencia o que instiguen miedo.
- No confíe en correos electrónicos que soliciten confirmar información personal o bancaria
¿Qué hacer?
Al detectar un correo electrónico sospechoso:
- No haga clic en ningún enlace ni descargue adjuntos.
- No responda ni proporcione ninguna información personal.
- Consulte con la organización o empresa en cuestión, utilizando los detalles de contacto oficiales y no los proporcionados en el correo electrónico sospechoso.
¿A quién contactar?
Si recibe un correo electrónico sospechoso que afirma ser de nuestra empresa:
- No responda directamente al correo electrónico.
- Contáctenos inmediatamente a través de nuestro servicio oficial de atención al cliente, utilizando los detalles encontrados en nuestro sitio web oficial.
- Considere informar sobre intentos de phishing a las autoridades competentes para ayudar a combatir esta práctica fraudulenta.
Fake Sites
Fake sites, often called phishing sites, are created to mimic legitimate websites with the aim of deceiving users into providing personal or financial information. These sites can be almost identical to the real ones, making it imperative for users to learn to distinguish the legitimate from the fraudulent.
How to recognize signs of phishing websites?
1. Check the domain in the URL: Fraudulent sites might use a domain that sounds similar to the real one.
2. Look for “https” at the beginning of the URL, as well as a padlock icon. While it’s not a complete guarantee, it indicates the site is more secure.
3. Avoid clicking on links from emails or messages. Instead, type the URL directly into your browser.
How to protect my browser?
1. Keep your browser updated: Updates often include security fixes.
2. Use security extensions that can alert you about sites known to be malicious.
3. Set up your browser to block pop-ups, which can be used by criminals to deceive users.
What precautions should I take?
1. Interface Cloning: They replicate the design and appearance of the original sites to deceive users.
2. Information Request: They encourage visitors to provide personal details, login, or payment information.
3. Deceptive URLs: They use URLs that look like the real ones, but have slight variations, such as spelling mistakes.
Secure Payments
Use only recognized and secure payment methods on our site. Avoid direct bank transfers or unconventional methods.
Secure Payment Practices
1. Always use secure connections: Check if the website starts with “https” and look for a padlock icon in the browser.
2. Avoid saving card information on the website: While it may be convenient, it can be risky if the site gets compromised.
3. Use two-factor authentication whenever available, adding an extra layer of security.
Other Precautions
1. Consider using payment solutions, such as PayPal or MB WAY, which offer added protection.
2. Keep your device’s software and operating system updated, ensuring that all known vulnerabilities are addressed.
3. Avoid conducting financial transactions on public Wi-Fi networks, where your information can be easily intercepted.
Warning Signs
1. Unexpected requests to provide the CVV code or other security details.
2. Promotions or discounts that seem too good to be true.
3. Websites without clear information about the company or without legitimate contact methods.
Account Protection
Creation of Secure Passwords
Use combinations of uppercase letters, lowercase letters, numbers, and symbols.
Two-Factor Authentication
Activate two-factor authentication, if available, for an extra layer of security.
Avoid saving passwords in the browser
Although convenient, it’s not the safest method to store your passwords.
To contact us, fill out the fields provided and our team will assist you in solving any problems as soon as possible.
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